1. Overview

This Refund & Cancellation Policy applies to all web development and branding services provided by XMaster Solution.
By engaging our services and submitting payment, you agree to the terms outlined below.

2. Cancellation Before Project Start

If a client cancels the project before any work has commenced, a 100% refund of any payment made will be issued.

• Refunds will be processed to the original payment method
• Refunds will be issued within 7 business days of approval

3. Cancellation After Project Has Started

If a client cancels the project after work has commenced but before final delivery:

• The client will be charged for the portion of work completed up to the cancellation date.
•  Any remaining balance will be refunded.
• The refund amount will be determined based on completed milestones and documented work progress.

Approved refunds will be issued to the original payment method within 7 business days.

 4. Payment After Project Completion (Primary Business Model)

Our standard workflow is as follows:

1. The project is completed according to the agreed scope.
2.  The client reviews the deliverables.
3.  The client signs a Work Completion & Satisfaction Confirmation Form, confirming: 
   • All deliverables have been received.
   • The work meets agreed specifications.
   • The project is complete and satisfactory.
4. Upon signed confirmation, we request payment.
5. Payment is processed after written confirmation is received.

Because payment is collected after the client confirms satisfaction and project completion, payments made after signed approval are considered final.

In such cases, no refund will be issued, as the service has been delivered and formally accepted.

5. Refund Request Timeframe

• Refund requests must be submitted in writing to:[info@xmastersolution.com]
• Refund requests must be made within 30 days of the payment date.
• Requests submitted after 30 days will not be eligible for review.

6. Method of Refund

All approved refunds will be:

• Issued to the original payment method
• Processed within 7 business days of approval

Processing times may vary depending on the customer’s bank or payment provider.

7. Exceptions

Refunds will not be issued for:

• Projects that have been completed and approved in writing
•  Signed Work Completion & Satisfaction Confirmation forms
• Services delivered according to agreed scope
• Third-party expenses (domains, hosting, licenses, printing, etc.)