Refund and Returns Policy
1. Overview
At XMaster Solution, we take pride in delivering high-quality web development, branding & creative services, and cloud printing solutions to our clients across North America and worldwide.
This Refund & Cancellation Policy outlines the terms under which payments, cancellations, and refunds are managed for our services.
By engaging with our services or making a payment, you agree to this policy.
2. Payment Terms
- Payment Upon Completion:
For most projects and services, payment is requested only after the agreed-upon services have been completed and the client has confirmed in writing (via email or project portal) that all deliverables have been received and meet the agreed standards. - Advance or Milestone Payments (if applicable):
In some cases (e.g., large-scale projects), milestone-based or partial advance payments may be required. These terms will be clearly stated in the proposal, contract, or invoice before work begins. - Final Approval:
Once a client confirms that the service or product is “delivered” and “satisfactory,” the transaction is considered complete and non-refundable, except as required under Section 4 (Refund Eligibility).
3. Cancellation Policy
- Before Project Commencement:
Clients may cancel a project before work has started. In such cases, any advance payment will be refunded in full within 7–10 business days. - After Work Has Commenced:
If a project is cancelled after work has started but before completion, the client will be billed for the portion of work completed up to the cancellation date. Any balance (if applicable) will be refunded. - Post-Delivery:
Once final deliverables have been confirmed as received and satisfactory by the client, the service is deemed complete. No cancellations or refunds will be issued after this confirmation.
4. Refund Eligibility
Refunds are only applicable in the following situations:
- Duplicate Payment:
If a client is charged twice for the same service due to a technical error, the duplicate payment will be refunded in full. - Service Not Delivered:
If XMaster Solution fails to deliver the agreed-upon service within the specified time frame and no mutual extension has been approved, a full or partial refund may be considered. - Quality Dispute:
If the client is dissatisfied with the quality of the delivered work and can demonstrate that the final output does not meet the agreed specifications (as per signed proposal or email confirmation), XMaster Solution will review the case and may issue a partial refund at its sole discretion.
All refund requests must be submitted in writing to info@xmastersolution.com within 7 days of service delivery.
5. Non-Refundable Items
Refunds will not be issued for:
- Custom-developed software or design projects that have been delivered and approved
- Domain name registrations, hosting plans, and third-party subscriptions
- Printing orders once production has begun
- Any services that include third-party costs already incurred by XMaster Solution
6. Processing of Refunds
Approved refunds will be processed using the original payment method within 7–10 business days from approval.
Depending on the client’s payment provider or bank, processing times may vary.
7. Dispute Resolution
In the event of any dispute regarding payment or delivery, the client agrees to first contact XMaster Solution at info@xmastersolution.com for resolution before filing a chargeback or payment dispute with their financial institution.
Our goal is to ensure fair and transparent resolution for both parties.
8. Contact Information
If you have questions or concerns regarding this Refund & Cancellation Policy, please contact:
XMaster Solution
Website: https://xmastersolution.com
Email: info@xmastersolution.com
Phone: +18448201601
Address: Ontario, Canada
9. Policy Updates
XMaster Solution reserves the right to update or modify this policy at any time without prior notice.
Changes will be reflected on this page with a revised “Last Updated” date.