Thank you for choosing XMaster Solution ("we", "us", or "our") for your digital engineering, web development, custom CRM, and AI agent needs. As a provider of exclusively digital products and services, our Refund & Cancellation Policy is structured to reflect the bespoke, service-based nature of our operations.
1. Exclusively Digital Scope
In line with our Digital Services Disclaimer, all projects, custom software code, integrations, templates, and digital assets are delivered electronically. Because digital services represent custom labor and non-tangible code deliverables, they cannot be physically "returned."
2. Custom Software & Development Projects
For custom web development, AI automation integrations, and CRM deployments:
- 30-Day Request Limit: Refunds are only processed if a written refund request is submitted within 30 days of the successful payment date.
- Requests After 30 Days: If a refund is requested after 30 days from the successful payment date, absolutely no refund will be provided. Full and final payments are only made after the customer is satisfied with the quality of the project done and confirms that it is up to their satisfaction.
- Initial Deposits & Work Commenced: Subject to the 30-day request limit, initial deposits secure engineering capacity and are non-refundable once development or research milestones have begun.
3. Retainers & Third-Party Consumables
For support retainer agreements, cloud management, and marketing packages:
- No Refunds on Consumables: Absolutely no refunds are provided on consumables such as any paid marketing campaigns for third parties. The customer acknowledges that ad campaign budgets are funded directly by them towards their campaign costs to third parties (e.g., Google Ads, Meta Ads).
- Cancellation Notice: You can cancel your monthly retainer or support subscription at any time. To avoid auto-renewal, a 30-day written notice is required. Payments for ongoing service periods already commenced are subject to the 30-day request limit.
4. Digital Templates & Pre-Built Assets
If you purchase a digital template, graphic asset, or pre-built software script directly from our platform:
- All sales of pre-built digital products are final and non-refundable upon delivery of the download link.
- If you encounter a technical defect in the digital file that prevents it from functioning, please contact us. We will work to resolve the defect within 14 business days. If we are unable to fix the defect, a refund may be granted at our discretion.
5. How to Request a Review or Refund
We strive for complete transparency and absolute quality. To request a refund or raise a dispute, you must contact us within 30 days of the successful payment made:
XMaster Solution Billing Department
Email: info@xmastersolution.com
Phone: +1 (855) 557-1081
Ontario, Canada